Refund policy
Refunds and Exchanges:
We gladly accept returns, exchanges, and cancellations.
Contact us within: 3 days of delivery date
Ship items back to us within: 7 days of delivery date
Request a cancellation: within 24 hours of purchase
The following items can't be returned or exchanged
• Custom or personalized orders
• Digital downloads
Questions about your order?
Please contact us if you have any problems with your order. We are ALWAYS willing to help!
Returns and exchange details
--We will gladly accept returns within 7 business days of delivery to your location. Please contact us with your concerns. The buyer will be responsible for return shipping cost back to us! Once we receive the item or item(s) back we will gladly refund you 100% back (minus the shipping fees). We will not give any kind of refund back until item is received.
--We will accept exchanges for some of our orders. We only accept exchanges up to 7 business days of item being delivered to you. After the 7 days is up, we will no longer accept an exchange. If it is a product and/or color we sell enough of and is not custom, we will accept exchanged. Please contact us with your concerns. Buyer is responsible for return shipping fees on all accounts (to get back to us and for us to send out the exchange). Exchanges cannot be made on personalized items.
--If something has been damaged, please contact us with your issues and a picture for proof and we will send you out a replacement. I must have picture of damage proof before a replacement is sent out!! Email: www.allthatsrustichomedecor.com
--We are not responsible for lost items due to shipping. Please contact USPS with your concerns and file a claim with them.
--Please see our Shipping Policy section for more details on damages.
--If an item does not arrive on time needed, we are not responsible for this.. After we process your item and send it out, anything that happens with delivery time after that is up to USPS, not us. Please know that we do our very best to make sure items are delivered in a timely matter! Please be aware due to COVID most carriers are experiencing some delays, not all are, but some are so please be aware. We have zero control on this issue.
--DISCLAIMER: All That's Rustic is not responsible for any bodily injury that may occur, such as, splinters from wood or broken class/items. We hand pick, create, build, and sand down all our wood to the best of our ability without taking the natural beauty away from our products!! Some wood products may show nail heads, nail holes, or knicks/imperfections. We do not pick any wood we would use in our own home! We build with the best quality possible.
--Colors and textures may not all be the same due to the nature of the wood. Since we deal with reclaimed wood color variations may be slightly different, but all in all it is still the same color tones/shades. Some wood stains may appear lighter or darker than pictured, but again in the same color tones. For our mason jar colors, different computers/phone screens may do the lighting a little different so colors could vary a little. This is the nature of buying online sometimes.